Managing and maintaining your security system is a full-time job. If a problem with your hardware or software isn’t solved immediately, it leaves you vulnerable to trouble. Find out what it feels like to never have to wonder if your security system is operating at 100% again. With Spotter’s Control Desk support services, we’ll take your system administration and maintenance to a whole new level!
Our trained support staff will become the new security arm of your business, so you know that Spotter always has your back in every aspect of your security!
A Video Expert from our team checks video quality of recordings noting down any blurriness, glare, etc. in day/night footage. We make sure the retention period of the recorded video is good so when you need old footage, it is present without any hassle. These checks are performed bi-weekly.
On a monthly basis, Technical Analyst from our team re-check the motion detection on each camera. We want to make sure we are recording only relevant recordings that keep your business safe from trouble!
Our experts check and test the Digital & Network Video Recorders on a monthly basis making sure your security footage is being recorded safely with no data loss.
We care about the confidentiality of our clients. We perform network security checks often to keep our clients safe from any cyber attack on their video surveillance systems.
If you haven’t, check out the products we use. Using state-of-the-art technologies, we are making sure we have the latest and greatest version of software running on your camera!
Living in the 21st Century, remote connections have been no problem. We perform software updates to you ACC, Milestone, etc. software remotely. We don’t want to disturb you during office hours; performing these updates during off hours is no problem!
We take care of your security whole-heartedly! You don’t need to worry about providing temporary or permanent access to your facility users, we can take care of that for you.
We offer one annual maintenance visit on us. We provide a thorough check at your systems making sure everything is running in its best form!
Keeping track of maintenance records and log files particular to your site is our number 1 priority. With the help of Cloud Storage, we can provide you with detailed maintenance records and logged files going years back.
For just small cost you’ll receive the most comprehensive security support service on the market. Spotter’s Control Desk helps you with:
Spotter’s live support agents will actively perform scheduled health checks on your video surveillance and access control systems to make sure that your system is in optimal condition.
We will perform checks to make sure that your cameras are seeing what you need them to see. We will also check recording properly during the day and at night to make sure that the lighting conditions don’t interfere with your cameras. Spotter’s support agents will also make sure that your motion settings are constantly adjusted to ensure that they aren’t wasting video by recording every time a tree blows in the wind.
SOFTWARE & FIRMWARE CHECKS
Spotter will make sure that your software and hardware is always up-do-date. When a new software version is released, we will automatically apply it and ensure that your system is working properly.
NETWORK SECURITY CHECKS
Cameras and access control equipment can be an easy target for hackers if your network security isn’t working like it should. Spotter’s live support agents will regularly check to make sure that all of your security components are working properly to ensure that your network isn’t vulnerable to threats.
Never worry about losing your access control system database because Spotter will backup and securely store your data so that it’s safe in the event of trouble. We will backup your users and settings on your video surveillance and access control systems on a regular basis so that if your system crashes, it can be restored quickly!
SCHEDULE AND USER CHANGES
Need a hand changing a schedule or adding a new user to your system? Spotter’s got you covered. Simply send us an email and we will take care of it!
VIDEO SEARCH ASSISTANCE
Your system is capable of storing hundreds of hours of video, which can make searching for a particular event or moment in time extremely slow. Spotter’s trained support staff will help you find the video you’re looking for to ensure that the evidence you need is properly backed up and prepared for the police.
We can Help Spot Trouble on your Property and with your System!
Spotter Security team have serviced our Mississauga Plant (PepsiCo) for many years with new camera system installation, repair and troubleshooting work and we have always received top quality service from their team.
Excellent and friendly technicians on site.
A very knowledgeable and friendly team at Spotter Security. Always keeping up with current trends and offering products that are the “right fit” for my business.
Spotter Security continuously provides prompt and thorough support for the security needs of our company. Often going above and beyond to ensure our facility is protected as our client require. Many thanks to their skilled technicians for their continued support and thorough knowledge of our environment.
When the technicians came on site, they did a fast, clean and amazing job.