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Support Control and Help Desk 2018-07-03T07:52:20+00:00

CONTROL AND HELP DESK

Having a state-of-the-art Spotter security system is the best way to help spot trouble before it spots you. But what if something happens to your system to stop it from working properly?

Managing and maintaining a security system is a big job and sometimes it gets pushed to the back burner. After all, you do have a company to run! So it’s understandable that you might not know if a camera stops working, or if there is a problem with your software. But if your security system isn’t working properly, then having it won’t do much to help prevent trouble.

With Spotter’s comprehensive Help and Control Desk support services, we can help spot trouble on your property and with your system!

HELP DESK

CONTROL DESK

  • System administrator changes
  • Schedule changes
  • Notification changes
  • Video search assistance
  • Motion setting changes
  • User setup and changes

Everything from Help Desk plus:

  • Bi-Weekly camera view checkups (day and night)
  • Monthly motion sensitivity footage review
  • Monthly NVR hardware check and test
  • Monthly Network security check
  • Quarterly Camera firmware updates
  • Quarterly Remote software updates
  • Programming key fobs and cards
  • Annual visit by technician for onsite maintenance
  • Detailed maintenance records and log of checkups on file

HELP DESK

Can’t remember how to do a video search? Want to add or delete a person from your access control database? What about changing a schedule on your door or motion setting on your camera? At Spotter, we understand that you’re busy running your business and that’s why we’re always available to lend a helping hand.

CONTROL DESK

Managing and maintaining your security system is a full-time job. If a problem with your hardware or software isn’t solved immediately, it leaves you vulnerable to trouble.

Find out what it feels like to never have to wonder if your security system is operating at 100% again. With Spotter’s Control Desk support services, we’ll take your system administration and maintenance to a whole new level!

Our trained support staff will become the new security arm of your business, so you know that Spotter always has your back in every aspect of your security!

WHAT’S COVERED?

For just small cost  you’ll receive the most comprehensive security support service on the market. Spotter’s Control Desk helps you with:

SYSTEM CHECK-UPS

Spotter’s live support agents will actively perform scheduled health checks on your video surveillance and access control systems to make sure that your system is in optimal condition.

CAMERA CHECKS

We will perform checks to make sure that your cameras are seeing what you need them to see. We will also check recording properly during the day and at night to make sure that the lighting conditions don’t interfere with your cameras. Spotter’s support agents will also make sure that your motion settings are constantly adjusted to ensure that they aren’t wasting video by recording every time a tree blows in the wind.

SOFTWARE & FIRMWARE CHECKS

Spotter will make sure that your software and hardware is always up-do-date. When a new software version is released, we will automatically apply it and ensure that your system is working properly.

NETWORD SECURITY CHECKS

Cameras and access control equipment can be an easy target for hackers if your network security isn’t working like it should. Spotter’s live support agents will regularly check to make sure that all of your security components are working properly to ensure that your network isn’t vulnerable to threats.

DATA BACKUPS

Never worry about losing your access control system database because Spotter will backup and securely store your data so that it’s safe in the event of trouble. We will backup your users and settings on your video surveillance and access control systems on a regular basis so that if your system crashes, it can be restored quickly!

SCHEDULE AND USER CHANGES

Need a hand changing a schedule or adding a new user to your system? Spotter’s got you covered. Simply send us an email and we will take care of it!

VIDEO SEARCH ASSISTANCE

Your system is capable of storing hundreds of hours of video, which can make searching for a particular event or moment in time extremely slow. Spotter’s trained support staff will help you find the video you’re looking for to ensure that the evidence you need is properly backed up and prepared for the police.

SPOT OUR SUPPORT & MAINTENANCE

Installing a state-of-the-art security system is one thing, but monitoring for security threats while also making sure all aspects of your system are working properly often becomes overwhelming.
That’s why every new security system that we install comes with one year of our outstanding Control Desk support service, completely free of charge!

Schedule Changes, Key Fob Programming, Notifications

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Unlimited Tech Support & Remote Assistance

Video Footage Review & Investigations

Proactive Remote Camera Angle Checks

Proactive Hardware Health Checks

Proactive Software Updates

GET IN TOUCH NOW

Get in touch to discuss your security challenges and have your questions answered.

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HOW CAN WE HELP?

Existing customers can call (905) 731-7526 or email support@spottersecurity.com for assistance