How to Reset Hikvision IP Camera Password Through SADP Software

Forgetting the password to your Hikvision IP camera can be frustrating, especially when critical recovery options like email or security questions haven’t been configured.

Fortunately, resetting the password using the SADP Tool software is a straightforward and effective solution.

This technical guide explains you through the step-by-step process to reset the admin password for both Dome and Bullet Hikvision cameras & IP cameras, ensuring seamless access and functionality.

The SADP (Search Active Device Protocol) Tool is a highly efficient and official utility developed by Hikvision. It allows users to manage, configure, and troubleshoot a wide range of Hikvision devices, including IP cameras, DVRs, and NVRs.

SADP tool is particularly indispensable when conventional password recovery methods, such as email verification or security questions, are not set up or available.

By offering a structured approach to resetting passwords, the SADP Tool ensures that users can regain access to their devices quickly and securely, making it a go-to solution for professionals and first-time users alike.

Before starting, ensure the following:

• Visit the Hikvision support page & Download the SADP Tool for your operating system (Windows or Mac).
• Extract the downloaded file and run the installer as an administrator.
• Follow the prompts to complete the installation.

• Open the SADP Tool, which automatically scans and lists all Hikvision devices connected to your LAN.
• If your camera doesn’t appear, check the network connections, cables, and power source. For direct troubleshooting, connect the camera to your PC via Ethernet.

When you select the device and click Forget Password, the SADP Tool may display one of the following pop-ups:

• Security Code Required (Method 1)
• Encrypted File Required (Method 2)
• QR Code or Key Required (Method 3)

1. Note the device’s Start Time and Serial Number.
2. Send this information to Hikvision’s technical support team.
3. Hikvision will provide security codes. Use the code matching the device’s current time to reset the password.

1. Export the XML file using the Export button.
   Send the XML file to
2. Hikvision’s technical support team.
3. Hikvision will return an encrypted file. Import this file, set a new password, and confirm the reset.
4. Note: The encrypted file is valid for 48 hours.

1. Export the XML file or take a screenshot of the QR code displayed on the SADP Tool.
2. Send the screenshot or XML file to Hikvision’s support team.
3. Hikvision will send back a key (8 bytes of letters and numbers). Input the key, set a new password, and confirm.

• Enter a strong password with a mix of uppercase, lowercase, numbers, and special characters. Avoid using “admin” in the password.
• Confirm the password and click Reset Password.

• Camera Not Detected: Ensure the camera and PC are on the same network. Restart both devices if necessary.
• No Response from Support: Double-check the email address and ensure all required attachments are included.
• Password Reset Fails: Close the SADP Tool, restart the process, and re-import the encrypt key file.

• Regularly back up camera configurations.
• Use strong, unique passwords for enhanced security.
• Explore the full potential of the SADP Tool for managing and configuring multiple devices.

By following this guide, you can successfully reset your Hikvision IP camera password through the SADP Tool software. Whether you’re a first-time user or an experienced professional, this method ensures your device remains secure and accessible.

For further assistance, check out Hikvision’s official support resources or detailed tutorials on related topics like IP camera installation and network troubleshooting.