How to Factory Reset Avigilon Cameras Using the Web Interface

Have you ever faced persistent issues with your Avigilon cameras that a simple reboot couldn’t fix?

Performing a factory reset can be the ultimate solution to restoring your camera’s performance.

This essential guide will walk you through resetting Avigilon cameras using the web interface, ensuring your surveillance system functions optimally.

Whether you’re dealing with focus issues or configuration errors, this step-by-step tutorial will help you resolve them efficiently.

Cameras can occasionally experience software glitches or configuration mismatches that hinder performance. A factory reset restores the camera to its default settings (excluding firmware), giving you a clean slate to reconfigure as needed.

Here are the key benefits:

Follow these steps to reset your Avigilon cameras and encoders via their web interface:

• Record essential camera details, such as the serial number, MAC address, and current settings.
• Back up any custom configurations for quick reconfiguration after the reset.

• Open a web browser and enter the camera’s IP address.
• Log in using the device’s username and password.

• Click on the Setup tab in the top navigation menu.
• Select System from the left-hand menu.

• If the issue persists, click the Reboot button to restart the device.
• Rebooting can often resolve minor issues without requiring a full reset.

• If rebooting doesn’t help, proceed to restore factory settings:
  • For partial resets that preserve network settings, select the Soft Reset checkbox.
  • Click Restore Default to reset all other settings.

• If the camera has a focus issue, click the Re-Initialize Lens button.
• For multi-sensor cameras, reinitialize each lens individually.

• After the reset is complete, set up the camera according to your needs.
• Update settings in the Avigilon Unity Camera Client software, including rules, alarms, and external notifications.

Here is the Video Guide:

• Always position the camera in its final location before reinitializing the lens.
• Check system logs for any errors after performing the reset.
• Keep firmware updated to ensure compatibility with current configurations.

Factory resets should not always be the first step in troubleshooting. Use them in the following scenarios:

• Persistent focus or lens alignment issues.
• Unresolved software bugs despite rebooting.
• Preparing the camera for reinstallation in a new location.

Performing a factory reset on your Avigilon camera using the web interface is a straightforward process that can save you time and frustration. By following this guide, you’ll have a fully functioning camera ready to meet your surveillance needs. For more in-depth support, refer to Avigilon’s official documentation or contact their support team.